Individual therapy
Time for you, at your pace, with a clinician who speaks your language.
50 minutes
Aurora, Colorado · Video, phone or in person
Therapy in Spanish or English, at our office or at your kitchen table
Tender is a two-clinician practice in Aurora for Latino adults, couples and families in Colorado, New Mexico and Wyoming. Sessions are in person, by video or by phone.
- Spanish or English
- Video, phone or in person
- A 15-minute call about fit
The space
Two quiet rooms and a front door that feels like home
Our office is on the second floor of a low brick building off Havana Street, with parking at the door and a kettle in the waiting nook. Sessions by video or phone are available in the states where we are licensed.
Sample photos.
Who we are for
Made for families who carry two languages
If one of these sounds like you, you are in the right place. If none do, we will help you find someone who fits.
You think in two languages
Spanish, English or both at once. Say it the way it comes: we change languages with you, and nobody corrects your grammar.
You live far from a clinic
On a ranch, in a valley or in a small town, a video or phone session is the same session as in the office.
Your family comes together
Parents, grown children and partners can share a session when everyone agrees. Children join family sessions with a parent or guardian.
When we are not the fit
We do not prescribe medication, write evaluations for a court or see a child alone. We will help you find the right person.
Services
Sessions for one, for two, for the whole family
Each begins with a first session, in Spanish, English or both.
Sessions
Couples therapy
Two people talking differently with each other, each with time to speak and to be heard.
80 minutesFamily sessions
The adults of a family working something out together; children join with a parent or guardian.
80 minutesA call about fit
A short conversation about whether we are the right fit. It is not therapy, an evaluation or an assessment.
15 minutes
How to join
However far home is, you can be in the room
Choose the way that suits where you are, and change it any week.
By video
We text or email you a link. It opens in your browser on a phone, tablet or computer.
By phone
No internet, or a weak signal? We call you at your appointment time, or you call us.
In person, in Aurora
Second floor, parking at the door and a quiet waiting nook.
Where we see people
Licensed in Colorado, New Mexico and Wyoming
In Colorado you can see either of us. In New Mexico, Mercedes. In Wyoming, Fernando. During a video or phone session you need to be in one of these states.
- Colorado: Aurora, Denver, Commerce City, Brighton, Greeley, Fort Morgan, Pueblo, Alamosa
- New Mexico: Española, Taos, Farmington, Las Cruces
- Wyoming: Cheyenne, Laramie, Rock Springs
If you are in another state during the session, we cannot see you yet. We will help you find someone licensed where you live.
2
clinicians2
languages in the room3
states where we are licensed3
ways to join
Your clinicians
Two clinicians, Spanish and English
Both hold sessions in Spanish, in English, or in both in the same hour. Mercedes also sees clients in New Mexico, and Fernando in Wyoming.
Mercedes Baca
Therapist and founder
- Licensed Clinical Social Worker (LCSW) · CO Lic. # 000000
- Licensed Clinical Social Worker (LCSW) · NM Lic. # 000000
Sees adults, couples and families, in Spanish or English.
Fernando Ceballos
Therapist
- Licensed Professional Counselor (LPC) · CO Lic. # 000000
- Licensed Professional Counselor (LPC) · WY Lic. # 000000
Sees adults and couples, in English or Spanish.
How fees work
A plain answer to what therapy costs: your fee is given in writing before you start.
Insurance we work with
Tender is out of network with insurance plans, so we do not bill your plan. Many plans pay back part of the cost of out-of-network therapy; your plan can tell you whether yours does.
We are not enrolled with Medicare or Health First Colorado (Colorado's Medicaid), so we cannot bill them. We will help you find a clinic that does.
If you pay yourself
Your fee depends on the clinician and the length of the session, and you get it in writing before you start. A limited number of reduced-fee spots are set aside for people who need them; ask in your first message. We take cards, including HSA and FSA cards. Please give 24 hours' notice to cancel or move a session; we explain the policy in writing.
Receipts for reimbursement
Each month we can send you an itemized receipt (a superbill) to send to your plan and ask for reimbursement. It carries a diagnosis code that your plan will see, and a plan may pay back nothing.
An estimate in advance
If you pay without insurance, you have the right to a Good Faith Estimate of the cost before your first session. If a bill is $400 or more above that estimate, you can dispute it. The estimate is not a contract.
Checking your benefits
If you would like, we can help you read your plan's out-of-network benefits before you decide. Only your plan can confirm them, and we tell you what we find before your first session.
Licenses and languages
Our licenses, and the languages in the room
Each clinician's license number is in the footer.
Licenses
Mercedes Baca, Licensed Clinical Social Worker (LCSW)
CO Lic. # 000000 · Colorado State Board of Social Work Examiners
Required to practice social work in Colorado
Mercedes Baca, Licensed Clinical Social Worker (LCSW)
NM Lic. # 000000 · New Mexico Social Work Examiners Board
Required to practice social work in New Mexico
Fernando Ceballos, Licensed Professional Counselor (LPC)
CO Lic. # 000000 · Colorado State Board of Licensed Professional Counselor Examiners
Required to practice counseling in Colorado
Fernando Ceballos, Licensed Professional Counselor (LPC)
WY Lic. # 000000 · Wyoming Mental Health Professions Licensing Board
Required to practice counseling in Wyoming
Spanish and English
Mercedes Baca
Spanish is the language she grew up with; sessions in Spanish, English or both
Fernando Ceballos
Sessions in English, Spanish or both
Questions
What families ask us first
Do you take my insurance?
We are out of network, so we do not bill insurance plans. We can send an itemized receipt for you to send to your plan, and many plans pay back part of the cost. We are not enrolled with Medicare or Health First Colorado.
How much does it cost, and how do fees work?
Your fee depends on the clinician and the length of the session. We give it to you in writing before you start, and a limited number of reduced-fee spots are set aside. The page on how fees work explains the rest.
What happens in the first session?
You and your clinician talk about what brought you to ask for help, how the sessions will work, and where privacy has limits. You decide at the end whether to continue. You can read the whole page on your first session.
Are you licensed where I live?
We are licensed in Colorado, New Mexico and Wyoming. You need to be in one of those states during a video or phone session. Each clinician's license is listed at the foot of every page.
What do I do in a crisis?
Call or text 988, any time; for Spanish, press 2 or text AYUDA. In an emergency, call 911. This site and our voicemail are not monitored around the clock.
What is confidential, and what are the limits?
We keep your records private and share them only as the law allows. The limits are few: a risk of serious harm to you or someone else, abuse of a child or an older adult, or a court order. We explain them in writing before you begin.
Contact
Write to us in the language you prefer
Tell us your name, how to reach you and what kind of help you are looking for. We reply within one working day, in Spanish or English.
Phone(720) 555-0100
Hours
- Monday – ThursdayToday
- 10 a.m. – 7 p.m.
- FridayToday
- 9 a.m. – 2 p.m.
- SaturdayToday
- Closed
- SundayToday
- Closed